This Privacy Policy explains how Ugashop (“we”, “us”, or “our”) collects, uses, and protects information when you use the Ugashop mobile application (the “App”), a point-of-sale and business management tool for shops and service businesses.
By creating an account or using Ugashop, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
We may collect the following categories of information:
- Account information: business name, email address, and password (passwords are handled by our authentication provider and are not stored by us in plain text).
- Profile information: phone number and optional profile photo you choose to add.
- Business and sales data: products, services, sales records, inventory-related data, reports, and related business content you enter into the App.
- Customer information you enter: for features such as credit sales, this may include customer names and phone numbers that you choose to store.
- Subscription and payment communication: if you subscribe, you may send payment confirmations (for example via Mobile Money / MoMo, WhatsApp, or email). Those messages may include your account email and payment proof so we can activate your plan.
- Device and technical data: basic information needed to operate the App securely, such as authentication session data and app diagnostics related to reliability and security.
We do not knowingly collect precise location data for tracking, and we do not sell personal information.
2. How We Use Information
We use the information above to:
- Create and manage your Ugashop account
- Provide App features such as inventory, sales, credit sales, reports, and profile management
- Send important account messages (for example email verification and password reset)
- Process and confirm subscription access
- Respond to support requests
- Maintain security, prevent abuse, and improve App reliability
3. How We Share Information
We do not sell your personal information. We may share information only in these limited cases:
- Service providers: trusted providers that help us run Ugashop, including authentication, database hosting, and related infrastructure (currently including Supabase).
- Support and subscription handling: when you contact us or send payment confirmation, the details you share are used to assist you and activate your subscription.
- Legal requirements: if required by applicable law, regulation, legal process, or to protect the rights, safety, or security of users or the App.
Business data you enter (including customer details you record) remains associated with your account for your business use. You are responsible for having a lawful basis to collect and store any customer information you enter into Ugashop.
4. Data Storage & Security
Account and business data are stored using cloud infrastructure provided by our service providers. We take reasonable technical and organizational measures to protect information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Some data (such as login session information) may also be stored locally on your device to keep you signed in and improve App performance.
5. Data Retention
We retain your information for as long as your account is active and as needed to provide the App. We may also retain certain information where required for legal, security, dispute-resolution, or legitimate business purposes. If you request account deletion, we will delete or anonymize personal data where reasonably possible, subject to any retention obligations.
6. Your Choices & Rights
Depending on applicable law, you may be able to:
- Access or update account and profile details in the App
- Request correction of inaccurate personal information
- Request deletion of your account and associated personal data
- Ask questions about how your information is handled
To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.
7. Children’s Privacy
Ugashop is intended for business users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
8. Third-Party Services
The App relies on third-party services (such as authentication and hosting providers). Those services process data on our behalf to operate Ugashop. Their own privacy practices may also apply to the processing they perform.
If you use WhatsApp, email, or Mobile Money to communicate payment confirmations, those platforms process your messages according to their own policies.
9. International Processing
Your information may be processed and stored in countries where our service providers operate. By using Ugashop, you understand that your information may be transferred to and processed outside your country of residence.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of Ugashop after changes become effective means you accept the updated policy.
11. Contact Us
For privacy questions, account requests, or data deletion requests, contact us at:
- Email: stephennkajja8@gmail.com
- Phone / support: +256 783 659 759
This page is provided for Ugashop users and for app store / website privacy policy requirements. It is not legal advice. If you need a jurisdiction-specific legal review, consult a qualified attorney.